WicksteadsEatMe

We ship Worldwide from the UK. Shipping is quoted for all destinations. You can see shipping costs when you choose your country from the drop down menu, or add any items that you are interested in purchasing to your shopping cart and it will show you there.

We do offer a combined shipping discount for Multiple purchases of our Edible sets. Add all the listings you would like from us to your cart at the same time. The postage/shipping price will then automatically combine at the checkout for you.

Rush & Express Rush Processing is available upon request for an additional cost. Please note by selecting Express Shipping at the checkout this does not speed up the processing times, this is just for a quicker shipping method. Please contact us if you would like your order dispatched sooner than quoted.

*ღ* PRE-ORDER SAVINGS *ღ*
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*ღ* Looking to order a few months (or even a year) in advance?
We offer a discount for pre-ordering several months in advance, please contact us for more details. Please not there is a minimum order for our Pre-Orders (usually 4-10 sets minimum depending on what you are ordering)

*ღ*Autumn/Winter/Spring/Summer 2018-20 *ღ*
*We are now taking bookings for Large Pre-orders & Large Custom Orders (e.g for Weddings, Birthdays, Corporate & Celebrations) for Autumn/Winter 2018 & the whole of 2019 & spring/summer 2020 select weeks/dates are now fully booked. Order asap to avoid disappointment.
Please contact us here: https://www.wicksteads.com/about/contact-us/ for more details or fill in our custom request form for a quote: https://www.wicksteads.com/about/contact-us/#CustomOrderRequestForm


*ღ*Ordering Online & Processing Orders*ღ*
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By placing an Online Order with us here on Wickstead’s, you confirm that:

*The information you provide is true, accurate and complete in all respects
*You confirm that you are over the legal age to purchase online & are also legally, capable and authorised to enter into a contract.
*If you place an order for any age-restricted products, you warrant that you meet the age requirement for that product. It is an offence to buy or attempt to buy age-restricted products if you are under age or to purchase such products for someone else who is under age.
*You confirm that as the buyer/receiver that the delivery address you have entered with your order is a secure location where your mail can be delivered securely, safely & where only yourself or an authorised person on your behalf (e.g spouse, member of your household) can collect/receive it.
*You accept our Terms & Conditions set out here.

*ღ*Ordering & Purchasing*ღ*
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*Orders are placed Online for products or services:
- When you press the ‘Pay Now’ or ‘Proceed to PayPal’ button at the end of the online checkout process
or If you are purchasing on Etsy this will be handled through Etsy's checkout payment system. (please see Etsy's own policies for more details)
-You will be given the opportunity to confirm the details of your order, including your billing address, shipping address and payment details, prior to completing your order. Orders paid with PayPal will be taken through to PayPal to complete the payment.
or If you are purchasing on Etsy this will be handled through Etsy's own system & checkout payment system. (please see Etsy's own policies for more details)
--When you place an order & full payment has been received you will be sent a confirmation email to let you know that we have received your order.
or If you are purchasing on Etsy this will be handled through Etsy's own system & checkout payment system, you should still receive a confirmation email. (please see Etsy's own policies for more details)
--On the rare occasion that your order has not been accepted you will be notified via email as soon as possible.
or If you are purchasing on Etsy this will be handled through Etsy's own system & checkout payment system. (please see Etsy's own policies for more details)

Non-acceptance of an order may be a result of one of the following:
*The product you ordered is unavailable from stock.
*There is a problem with your payment method.
*A pricing or product description error has been identified.
*We are unable to deliver the products due to local import restrictions or requirements at your delivery destination.
*You do not meet our eligibility to order criteria or are in breach of any of our T&Cs or other law.

*ღ*Processing Terms & Times*ღ*
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*Please see our Delivery & Returns page for Processing Times.
https://www.wicksteads.com/delivery-returns/
or
For Etsy purchases/orders please see each individual listing for processing times, this can be found under 'Shipping' then under 'ready to ship in'.
Please not all our Wickstead's Eat Me products are made fresh to order select listings will have a longer processing time than others. Multiple purchases of our edibles may have a longer processing time please contact us for more details.
*We will make every effort to ensure your order is processed, dispatched & delivered within the estimated timescales listed below (& in our delivery T&Cs). However, delays are occasionally inevitable due to unforeseen factors or events outside of our control, e.g. material shortages, higher than anticipated demand, weather conditions, travel or transportation disruption, strikes (postal, customs etc), customs checks or import delays. Wickstead’s shall not be liable for any delay or failure by us to deliver your order within the estimated timescale as a result of such delays.
*Most Orders will be processed & dispatched within 1-5 or 5-10 working days from the day full payment has been received for your order. Unless otherwise agreed with us prior to purchasing, stated in the listing, stated at the checkout or stated in an announcement on our homepage (e.g. holiday announcements). For a full list of our current processing times please see HERE.
*Select made to order items & Personalised listings (our standard listings with personalisation option) will be made processed & dispatched within 9-10 working days. Unless otherwise agreed with us prior to purchasing, stated in the listing, stated at the checkout or stated in an announcement on our homepage (e.g. holiday announcements).
*Select made to order 3D items (e.g. Our edible Teepee’s, Roses, Flowers, Blossoms, Crowns & Tiaras) will be made processed & dispatched within 15-20 working days. Unless otherwise agreed with us prior to purchasing, stated in the listing, stated at the checkout or stated in an announcement on our homepage (e.g. holiday announcements).
*Custom Orders processing time will be discussed with customers through conversations. Processing times for custom orders will vary depending on what you would like us to make and when you need them by etc. We suggest (if possible) to order/contact us months in advance prior to the date you will need your order for. We do accept custom orders placed year/s in advance too.
*Once orders have been processed & made in the time frames quoted, they will then be dispatched. Once dispatched postage/shipping times then apply.
*We will send you an email notification once your order has been dispatched. (or Etsy will send you one if you have purchased through Etsy). If you have chosen a shipping option with tracking your tracking number will be available on your order receipt within 24 hours (excluding weekends and UK bank holidays) once your order has been marked as dispatched.
*If our design, making or preparation in processing your order is delayed by an unforeseen event outside our control, then we will contact you as soon as possible to let you know & we will take steps to minimise the effect of this delay. Provided that we do this, we will not be liable for delays caused by this event. If there is a risk of substantial delay we will contact you again to let you know & may (depending on what you have order) offer you the option to end your contract with us & receive a refund for any products you have paid for. (personalised items that we have already started to design, make &/or process cannot be cancelled).

*ღ* Prices & Payment *ღ*
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*We accept payment by Wickstead’s Gift Cards, PayPal balances and most major debit & credit cards via PayPal. (www.Wicksteads.com only)
or
For Etsy Purchases/Orders.. Payment is accepted via Paypal for all buyers and is our preferred form of payment. Paypal allows you to pay by Debit Card, Credit Card or from your Paypal balance. We can also accept payments via Etsy's Direct Checkout as well if preferred by you. (please note that we will not be held responsible for any delays that may occur due to Etsy's own direct checkout system, (this can take 3 days to get to us, processing of an order will be started once payment has been received))
*All prices are shown in (£) GBP Sterling. PayPal & Etsy will automatically convert our prices to your countries currency for you.
*For orders delivered outside the UK & European Union, PLEASE NOTE: some countries may prohibit the import of certain items (e.g. edibles) & that you may be subject, but not limited to: import taxes, customs duties, and/or fees, which are decided on by your own country. Any of these additional import charges are THE SOLE RESPONSIBILITY of the buyer/receiver of the order. We have no control over these charges and cannot predict what they may be. These fees are NOT already figured into our shop prices or shipping costs quoted. Customs policies vary widely from country to country and are often changing; you should contact your local customs office for further information.
*Although we try our best to ensure all our products prices displayed in the products description are accurate, errors may occur. If we discover an error in the price of one of our products that you have ordered, we may be unable to accept your order & shall contact you as soon as possible to give you the option of either reconfirming your order at the correct price or cancelling it. If we do not hear back from you within a reasonable time frame (we will usually go by our processing times), we will treat your order in respect of the incorrectly priced product as cancelled.

*ღ*International Orders*ღ*
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*International orders may be subject to local taxes, import duties or other local requirements. If any custom requirements apply or charges that are due, as the buyer/receiver of the order you agree to be responsible for these charges should they occur. These fees are not already figured into our shop prices or shipping costs quoted. Customs policies vary widely from country to country and are often changing; you should contact your local customs office for further information.

Although the majority of our items can be imported worldwide, some countries may prohibit the import of certain items. Before placing an order, it is your responsibility to check that the products you are planning to import comply with state & federal government import regulations. Wickstead’s is not responsible should local Customs confiscate your products or charge any import duty on your products.

*ღ* Shipping/Postage Services *ღ*
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*ღ* UK *ღ*
Most UK orders will be sent by Royal Mail 1st Class UNSIGNED (unless you choose to upgrade to Signed for 1st class at the checkout). Select orders will require a signature, e.g orders of multiple items or any of our 3D or Edible Cupcake Wrappers, as well as all Custom Orders & Custom Colour orders or once a certain amount of items have been purchased your order will be sent by Royal Mail 1st Class Signed for.
Select listings will only be sent by Royal Mail 1st Class Signed for.
(unless you have chosen Royal Mail Special Delivery upgrade)

*ღ* Rest of the World *ღ*
All orders outside the UK will be sent by Standard International Tracked shipping, this is also a signed for service to most countries.
Select Countries orders will only be sent by Tracked or Signed as your Country does not offer the option for both (or 1 of them)
(unless you have chosen Express Shipping upgrade)

*ღ* Need your order to arrive quickly? *ღ*
Express Shipping Upgrade is available at the checkout for all customers outside the UK & Royal Mail Special Delivery for our UK Customers.
Express Shipping is a 1-3 or 2-5 working day Courier delivery service depending on your exact address.
**Please note these Express & RM Special Delivery times apply once orders have been dispatched (processing times still apply, rush or express rush processing can be purchased upon request please contact us for more details)**


We reserve the right to change this policy from time to time at our discretion.

We ship Worldwide!

Where possible we will offer a reduced/combined shipping cost for multiple purchases, from any of our shops. Please contact us for more details (postage for all our items automatically combines on www.wicksteads.com )

For multiple purchase &/or higher value items shipping may need to be upgraded. This cost will usually be covered in the shipping price quoted for the listings, or can be requested if not.

Please note Processing times apply before delivery times. Please see processing times below or on www.wicksteads.com for Etsy purchase please also see each individual listing for it's current processing/ready to ship in times. (our Etsy processing times may vary to those on our own website)

When placing an order it is IMPORTANT that you make sure that you have the correct shipping address entered in your purchase records here on Etsy. This is the address that we will ship to and it is the buyers responsibility to make sure that it is correct.
PLEASE NOTE that large orders cannot be shipped to PO box addresses ( with the exception of those countries that only have PO Box addresses).

We mostly use Royal Mail postal service for all deliveries. 1st Class for UK buyers & Airmail for International buyers. Express or larger bulkier parcels are sent using various courier services, whichever works out to be the best price for the specific destination at that time.

**PLEASE plan ahead and allow plenty of time if ordering for a specific occasion.
For international orders we recommend to allow at least 25 working days for delivery (once processed & dispatched) when ordering for a specific occasion. (unless you choose Express Shipping at the checkout)

*ღ*Processing/Dispatch Times*ღ*
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Rush Processing & Express Rush Processing is available upon request Please Contact Us for more details. An additional cost for this service may apply per item &/or order. (price dependant on what you are ordering & when you need them by)

ღ Processing Times ღ
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Product &/or Order Type noted below will be dispatched within:
(Please note processing times on our Etsy shops may vary from these processing times set out for our website www.wicksteads.com please see each individual listing for it's current processing time)
*Most Products/Orders unless noted below = 1-5 working days
*3D Made to Order Items = 9-14 Working Days
*Made to Order products e.g. Most Eat Me Edibles & select Jewellery items = 5-10 Working Days
*Personalised Items (listings with the option to personalise) = 8-15 Working Days
*Large China Sets. Large Orders of China &/or Glass/Crystal = 7-10 Working Days
*Custom Orders = To be arrange/discussed via messages.
*Eat Me Edibles = See Eat Me Processing Times below

ღ EAT ME Edibles Processing Times* ღ
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Product &/or Order Type noted below will be dispatched within:
(Please note processing times on our Etsy shops may vary from these processing times set out for our website www.wicksteads.com please see each individual listing for it's current processing time)
*Most Eat Me Edibles = 5-10 Working Days
*Select Eat Me Edibles (please see our Eat Me Edibles Homepage &/or Blog Page for more details) = 1-3 Working Days (these are marked RTD on our Etsy shop & can be found on this link: https://www.etsy.com/uk/shop/WicksteadsEatMe?&search_query=RTD
*3D Made to Order Items. E.g. Edible 3D Teepee’s, Flowers, Crowns & Tiaras. = 9-14 Working Days
*Custom Orders = To be arrange/discussed via messages.
*Personalised Edibles (listings with the option to personalise) = 8-15 Working Days
*3D Edible Roses = 15-20 Working Days
*Multiple purchases of 6 or more sets ordered in one transaction = 10-15 Working Days
*Multiple purchases of 10 or more sets ordered in one transaction = 15-20 Working Days
*Multiple purchases of 20 or more sets ordered in one transaction = 30 - 40 Working Days (please contact us for more details)

*These processing/dispatch times exclude non-working days e.g. Saturday, Sunday & all public & bank holidays in the UK. Please see our Holiday & Bank Holiday Processing Times on www.wicksteads.com for a full list of UK public & bank holidays, processing/dispatch times will vary over these Holidays.

Processing/dispatch times may vary for specific weeks/certain dates throughout the year. Please see our All processing times on this page for a full list of these dates.
Please see www.wicksteads.com for the current/up to date & advanced notices for our processing times.

Orders purchased between late October- early Jan every year. Please see our Christmas Processing times & Delivery times on www.Wicksteads.com (coming soon)

ღ 2018-19 Holiday & Bank Holiday Processing times* ღ
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Items ordered between the dates noted below, our Standard Processing times start from the noted dates.
*25th May & the 6th of June = 7th of June 2018
*24th-28th August 2018 (Summer Bank Holiday) = 29th August 2018
*19th Dec 2018 – 7th Jan 2019 (Christmas & New Year) = 8th Jan 2019

Processing/dispatch dates for orders purchased between dates will start from the date mentioned after the '=' sign, providing that date does not come under a Pre-Booked week.

*Rush Processing for select items may be available between these dates, please contact us for more details.

Orders purchased between the 19th -21st of December may be available to order with either 1st class, or next day special delivery. International Express Courier may be available for certain items to select destinations. Please see our Christmas Processing/Dispatch & Delivery times for more details (coming soon).

ღ Pre-Booked weeks for 2018-19 * ღ
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(please contact us if you would like to order a pre-order)
Items ordered between the dates noted below, our Standard Processing times start from the noted dates.
*24th May – 19th June = 20th June 2018
*11th August-5th September = 6th September 2018
* 25th Sept - 2nd Oct 2018 = 3rd Oct 2018

Processing/dispatch dates for orders purchased between these dates mentioned may have a longer processing/dispatch time than normal. Please see each individual listing for current processing/dispatch times. Standard Processing times will start again from the date mentioned above.

*Please note these dates may change or more dates may be added throughout the year. We will update these asap if there is a change.

We accept pre-orders for select items. Please contact us if you would like to place a pre-order.


*ღ*Delivery*ღ*
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*Deliveries will be carried out by third party postal services &/or couriers.
*It is your responsibility to provide us with & confirm that the delivery location is the correct location & is spelt correctly, this includes not only the address that your order is going to, but also the name of its recipient. A surcharge will be applied for re-delivery due to incorrect delivery address being given. We will not be liable for delivery of your order as a result of you supplying us with incomplete or inaccurate information.
*As the buyer/receiver of an order from us, it is your sole responsibility to provide a secure & safe location to deliver your order.
*We will make every effort to ensure your order is processed, dispatched & delivered within the estimated timescales listed below (& in our processing times T&Cs). However, delays are occasionally inevitable due to unforeseen factors or events outside of our control, e.g. weather conditions, travel or transportation disruption, strikes (postal, customs etc), customs checks, material shortages, higher than anticipated demand or import delays. Wickstead’s shall not be liable for any delay or failure by us to deliver your order within the estimated timescale as a result of such delays.
*Select items may require a signature on delivery.
*Please note that delivery of your order may take longer during busy Holiday periods. E.g. November to January for the busy winter Holiday season.

*ღ* Delivery/Shipping Times *ღ*
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Once orders have been, designed (if applicable), made (if applicable), processed & dispatched, Delivery Times then apply. Standard Shipping can take approximately:

*1-3 Working Days – UK mainland.
*2-6 Working Days – UK Scottish Highlands, Western Isles, Shetland Islands, Orkney Islands, Isle of White & the Isle of Man (Jersey & Guernsey see Europe shipping times)
*3-20 Working Days – Europe (Average 3-7 working days)
*5-25 Working Days – USA & Canada (Average 5-15 working days) (at the moment most arrive around the 6th-10th working days)
*5-25 Working Days – Rest of the World (Average 5-15 working days)

ღ PLEASE NOTE ღ
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*These are estimated delivery times only, they are not guaranteed.
*Delivery times can occasionally be longer than quoted depending on any delays on route, strikes, weather, customs checks, travel or transportation disruption etc.
*Over holidays delivery times will more than likely take longer, particularly over the Christmas-New Year holiday season. (from Thanksgiving -New Year for USA)
*These times are for our Delivery times only & do not include our processing times.
UK Holidays & Bank Holidays (e.g. Easter 4-day weekend, May Day etc) will not be working days here in the UK, so therefore are not included in the working day’s processing times. Even if you purchase Rush Processing (unless we have discussed this prior to your purchase), we will still not be able to ship on these Holiday days though as most postal/courier services are closed or have limited services themselves)
*Express Courier Shipping Upgrade** is available at the checkout for all customers outside the UK & Royal Mail Next Day Special Delivery or Express Courier Next Day Delivery** for our UK Customers. If these options are not available at the checkout, they will be available upon request. Please contact us for more details.
International Express Shipping is a 1-3 or 2-5 working day Courier delivery service depending on your exact delivery location and the courier service available to there.
**Please note these Express & RM Special Delivery times apply once orders have been dispatched (processing times still apply) **Both of these Shipping upgrades EXCLUDES weekend delivery, as well as all bank holiday & holiday delivery days, they are for working day/weekday delivery only. For International Express Shipping, all Holidays/Bank Holidays in the recipients Country will ALSO be excluded delivery days (unless the courier company used works on that day). **If you have chosen Express Shipping Upgrade (international) a phone number WILL be required in order for us to complete the courier booking, please put this either in a note on your order or an email/message to us as soon as you have ordered. Please note failure to supply us with a number upon request or on your order record or email to us may result in the delay of your order being dispatched within our quoted or agreed upon dispatch time.
*Some orders will require a signature upon delivery or someone to be in to take them in. This is your responsibility to make sure you yourself, or someone on your behalf, is there to do this or for you to arrange re-delivery/collection if no one is in. We will not be held responsible for any returned parcels due to no recipient being there to sign for/take them in.
*If you have selected a next day or Saturday special delivery or express courier, please make sure you (or someone) is able to be there to take these in, this is your responsibility to make sure you yourself, or someone on your behalf, is in to do this. We will not be held responsible for any delayed deliveries due to local post or couriers being unable to deliver as recipient is not in.
*For both UK & International Orders, a phone number will be required for certain items (e.g. china sets & high value items) & any orders sent by courier or express courier. To avoid delay please leave you’re a phone number in the notes on your order at the checkout, or message us with a phone number once you have purchased. If you do not add this number to your order, we will contact you asap, please note failure to supply us with a number upon request or on your order record or email to us may result in the delay of your order being dispatched within our quoted or agreed upon dispatch time.
*We are not responsible for delays outside of our control, e.g. weather conditions, travel or transportation disruptions, delays on route, strikes or custom checks etc.
*If after a failed delivery to you( due to for example, us being given the incorrect address or no one is in to collect/sign for the order & you do not re-arrange delivery or collect your order), or you refuse a delivery & the item/s is returned to us, then we will contact you for further instructions & may charge you for any further delivery costs &/or storage costs. Customers/receivers who refuse a delivery must contact us to let us know why they have refused an order, unless already previously discussed with us prior to its refusal and return. Should we not hear from you within a reasonable time frame, we may end your order contract with us. Should any of these occur we may not refund any money you have paid in advance for the products which have been returned to us. We may also deduct or charge you a reasonable compensation for the net costs we will incur as a result of your failed or refused delivery for any of these or similar such reasons. All perishable, personalised, made to order & custom goods that are returned due to failed or refused delivery are non-refundable. Shipping costs will not be refunded.
*We are not responsible for any loss or damaged that is not foreseeable. We will however help you as best we can to find your package & file claims where necessary/possible, please contact us for more information.
*As the buyer/receiver it is your sole responsibility to comply with all requirements imposed by local customs & authorities within your own Country in relation to your order (including requirements regarding the provision of identification information to receive your order (usually if you need to go to your local postal service/courier to collect the order). We recommend that you make yourself aware of local import duties and any other requirements when placing your order.

*ღ* Christmas/Winter Shipping Times *ღ*
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* Christmas Postal delays can start around mid November especially in the USA, please order well in advance to avoid disappointment.

*ღ*Christmas Express Shipping*ღ*
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If you wanted to make sure that your order was received in good time then there is an option from the drop down menu at checkout to upgrade to an Express 1-3 days courier delivery service (2-5 depending on your exact address). This guarantees a short delivery time but it does cost quite a bit more, it is a more reliable shipping option though.
*UK Express Shipping orders will be sent by Royal Mail Next Day Delivery (1pm)
*ღ*Please note our Processing Times still apply*ღ*
If you would like to know if Express Shipping could get them to you by your specific date, please contact us, letting us know what Country you are in as well as your exact address/zip code/ post code & we shall let you know.

*ღ* Express Shipping Details & Times*ღ*
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(This is for Express Shipping only, standard processing times still apply unless you have arrange with us to purchase rush or express rush processing too)
**All orders/customers outside the UK we will need a phone number from you in order to book your Express Shipping Courier**

**Express shipping is available at the checkout along with Rush Processing. (these can only be purchased with our Rush Processing Service)
- UK orders will be sent by Royal Mail's Special Delivery guaranteed by the next working day by 1pm (once we have made & dispatched your order)
--- if you would like the 9pm guaranteed delivery or a Saturday guaranteed delivery please contact us before purchasing so we can adjust the shipping costs accordingly.
- USA orders will be sent either via UPS, TNT or FedEx this service can take from 1-3 or 2-5 working days to arrive, depending on your exact zip code/address.
(we do find most arrive around the 2nd working day if not the first)
-- This service is fully tracked & will require a signature.
--- Please note this service has to be booked the day before UK time for pick up, so please order as soon as possible.
- For All orders around the rest of the world your order will either be sent by UPS or TNT which can take from 1-3 or 2-5 working days depending on your exact address. In some countries it can take longer. (please contact us if you would like us to find out a more exact time for your country)
-_ This service is fully tracked in most countries & will require a signature.
--- Please note this service has to be booked the day before UK time for pick up, so please order as soon as possible.
- Express Shipping is unavailable on any UK Holidays (e.g Easter 4 Day weekend, May Day, Christmas Day, New Years etc) as the courier company does not pick up on these days.
--- If you purchase just before/on one of these Holiday days your order will be sent on the next working day.
** If you are in a EU or European Country & would like to purchase our Rush Processing Service & Expedite shipping, please contact us before purchasing as we may be able to reduce the shipping costs. If you purchase before asking us we will refund you the difference if we can get the postage cheaper.

We reserve the right to change this policy from time to time at our discretion.

*ღ*Our Products Description, Prices & Availability*ღ*
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*We reserve the right to change all prices, descriptions & images as & when needed.
*We will take all reasonable care to ensure that all prices, product descriptions & product images are correct. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products. What you will see will depend on your computer equipment, screen or monitor (plus their settings), we are therefore unable to guarantee that a product’s images are an accurate representation of the actual merchandise we sell.
*The Vintage & Antique items that we will be selling may show light signs of wear commensurate with age. Any major marks, flaws or damage will be pointed out in the listings description &/or our product pictures. We will inspect each item closely as we list them.
*Most of our Vintage, Antique or Handmade items may be one offs, limited quantities/designs & difficult to find or repeat again. Buy them while you can. If you are after a specific item then please feel free to contact us, we may have something in stock not yet listed or can keep an eye out for you in our travels.
*All the Plates, Cake stands, Teacups, Coffee Cups, Cakes, Biscuits, Breads, Cookies, Tarts & any other non-edible & edible creations that our ‘EAT ME’ Edibles may be shown displayed, on are not included with any of our listings unless otherwise stated in the listing that they may be shown pictured in.
Some of the non-edible creations our edibles are photographed on may be for sale separately in another section of our other shops. (usually we will try to include the link to that item on in the listings details unless it has sold out (or is not for sale)). Please feel free to contact us for enquiries.
*All our ‘Eat Me’ Edibles are made to order & have at least a 1 year shelf life if they are kept in an airtight container (or kept in the vacuum packet we send them in) in a room temperature dark space (an airtight container inside a draw or cupboard away from too much heat would work)
As these are made fresh to order the one year starts from when we start making your order.
We recommend keeping them either in the vacuum packet we send them to you in or place them in an airtight container until you are ready to use them.
*All orders are subject to availability. Once a product is sold out, it will be taken off the website & may not be available again.
*We will do our best to remove any products which have sold out at the earliest opportunity. Although the stock count of products changes as soon as an order has been places, if there is a delay between the time when you place an order & the time when your order is accepted, the stock position relating to a particular product may change. If a product you have ordered becomes out of stock before your order has cleared, Wickstead’s shall not be liable to you for being unable to provide that product. If such a situation should arise then we shall notify you as soon as possible, you will have the option to pick something else or a refund for that product & shipping (combined or otherwise) that goes with that product. Any out of stock items purchased with a Wickstead’s Gift Card will be refunded back onto another or the same Wickstead’s Gift Card the item was purchased with. If the out of stock item was purchased with a voucher which was to be used for a minimum amount or minimum amount of items & the order no longer covers this order the voucher will be null & void for this order (you should still be able to use the voucher again though if the time frame permits, or we have discussed so via conversations)
*If due to unforeseen circumstances or in the event of supply difficulties, it is necessary to substitute a product from a Gift: Set, Box, Hamper or any other Multi-buy listing. The substitute product will be a product similar to the original & of equal or greater value than that which it has replaced, albeit at no extra cost to you. If you receive the substitute product and do not want to accept it then please see our ‘Gift: Set, Box, Hamper or any other Multi-buy listings returns policy’ for more details.
*We try our best to ensure all our products prices, descriptions & images displayed in the products listing are accurate, errors may occur though, we will rectify these as soon as they are discovered. If we discover an error in the price of one of our products that you have ordered, we may be unable to accept your order & shall contact you as soon as possible to give you the option of either reconfirming your order at the correct price or cancelling it. If we do not hear back from you within a reasonable time frame (we will usually go by our processing times), we will treat your order in respect of the incorrectly priced product as cancelled.
*We reserve the right not to sell or deliver any age-restricted Product to anyone who is, or appears to be, under the required age.

*ღ*Personalised, Custom, Bespoke & Made to Order Products/Orders*ღ*
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*For listings where personalised text, a message or gift message can be added. Please make sure you triple check your spelling we will be writing exactly what you have written. When choosing smaller designs e.g. 4cm circles we suggest to only do a few words of text (2-3 tops) any longer and you may find the text is too small to read. If you are not sure if your text will fit in the size item you would like, please contact us & we shall help you to work this out. We will not be responsible for any spelling mistakes you may have made
*For listings where files can be uploaded. Files must be a PNG or JPEG file & must be at least the required pixels laid out in appropriate listing, any less & your picture may be blurry. We will not be responsible for blurry pictures.
*Colours for Edibles when printed onto wafers can be slightly softer & may/will come out slightly different to your image on screen. We do try to get them as close as possible to your image, if there is a problem with the colouring on your image we will contact you.
*We will not be responsible for any blurry, dark, or unclear images or text that is too small to read, we will however try our best to assist you.
*We will not be responsible for any delays in making, processing & dispatching your order due to failure to provide us with the correct file type & file, a usable image or incorrect information/spelling/text that is too long for your chosen size. To avoid delay please, triple check your spellings, upload only a PNG or JPEG file in the pixels mentioned in the appropriate listing & choose an appropriate size shape/design for your length of text & only upload pictures with bright, vivid or pastel colours & pictures with have enough exposure (too dark & you may not be able to see the detail in your image)
*We reserve the right to cancel any orders without prior warning that are sexist, racist, violent, promotes violence, obscene, contains nudity, violates the law, violates copyright law or any other reason that we find discriminating or inappropriate or violates our terms & conditions set out here in our policies or on our website www.wicksteads.com


*ღ* Gift Cards & Gift Messages *ღ*
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ღ Gift Cards & E-Gift Cards ღ
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Gift Cards & E-Gift Cards can be used for full or part payment for products purchased through Wicksteads.com. Gift Cards & E-Gift Cards will expire 24 months after the date of purchase.

Although most Gift Cards will be an E-Gift Card (online gift card). For physical gift cards Wickstead’s will not responsible for lost, stolen or damaged Gift Cards. If there is any remaining balance on a lost, stolen or damaged Gift Card, Wickstead’s may be able to issue you a new replacement card. However, Wickstead’s will not be liable for any unauthorised purchases using the Gift Card prior to the cancellation of the card. We cannot transfer the balance of a Gift Card onto another Gift Card, other than an agreed replacement.

Gift Cards & E-Gift Cards are non-refundable. Refunds for returns on purchases made using a Gift Card or E-Gift Card will be issued to a new E-Gift Card only.

ღ Gift Messages ღ
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You are responsible for the content of gift messages and we accept no liability for any such content. Please make sure that your message is spelt correctly, we will write your gift message exactly as you have written it. We reserve the right to refuse to send messages or to discontinue access to the gift message service at any time entirely at our own discretion and without liability to you.

*ღ* General *ღ*
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*We reserve the right to change all prices, descriptions & images as & when needed.
*We reserve the right to change this policy from time to time at our discretion.
*We will take all reasonable care to ensure that all prices, product descriptions & product images are correct. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products. What you will see depend on your computer equipment, screen or monitor (plus their settings), we are therefore unable to guarantee that a product’s images are an accurate representation of the actual merchandise we sell.
*If you have any questions or complaints regarding products or service from Wickstead’s Please contact us via headoffice [!at] wicksteads.com
*If you wish to return a product please see our returns T&Cs.
*All orders are subject to availability. Once a product is sold out, it will be taken off the website & may not be available again. (see Products T&Cs for more information)
*We reserve the right not to sell or deliver any age-restricted Product to anyone who is, or appears to be, under the required age.
*If any clause of these Terms & Conditions is deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms & Conditions & shall not affect the validity & enforceability of the remainder of these T&Cs which shall continue to have full force & effect.
*We will not be responsible to you for any delay or failure to comply with our obligations under these T&Cs if delay or failure arises from any cause beyond our reasonable control.
*If we do not contact you, take no action or delay in taking steps against you, if you are in breach of these Terms & Conditions, we will still be entitled to our rights, it will not mean that you do not have to do comply to out T&Cs & it will not prevent us taking steps against you at a later date. For example, if you miss a payment or a payment has failed to go through & we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
*Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you via e-mail or provide you with information by posting notices on our website. By using our website you agree to this electronic means of communication & you acknowledge that all information & communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
*Your legal rights are not affected by these Terms & Conditions.

*ღ* Our Details *ღ*
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Wickstead’s are a family run (mother & daughter) business in Uckfield, East Sussex, United Kingdom. To get in touch with us please fill out our Contact Us form: https://www.wicksteads.com/about/contact-us/


*ღ* Terms of Use *ღ*
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Our website www.Wicksteads.com & all our shops here on Etsy is for your personal and non-commercial use only. By using our website (or Etsy shops) & purchasing our products, you accept to these terms of use & agree to abide by them. If you do not agree to these terms of use, please refrain from using our shops & our website www.wicksteads.com

Our Website www.Wicksteads.com , all our shops here on Etsy & all intellectual property rights in it including, but not limited to, any content belongs to & is owned by Tija & Angela Wickstead Wood (Wickstead’s) (or are licensed to Wickstead’s). Intellectual property rights mean rights such as: images, graphics, photos, logos, trademarks, designs, collections, shapes, artwork, sounds, copyright, trademarks, domain names, database rights, design rights, patents, all other content & intellectual property rights of any kind whether they are registered or unregistered anywhere in the world. *content includes but is not limited to, the look, feel & arrangement of this website (e.g. design, structure, colours, layout, coordination, expression). This content & our intellectual property is protected under international Copyright Law & trademark & other intellectual property rights. You are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this content in any way without Tija & Angela Wickstead Wood (Wickstead’s) prior written permission. Be Creative, not a thief. We reserve all our rights in any content or any intellectual property regarding to these terms.
Copyright ©Tija & Angela Wickstead
Copyright ©Wicksteads
Copyright ©WicksteadsEatMe


ღ Products ღ
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All rights reserved, all our images, photos, designs, collections, shapes, logos, trademarks, artwork, sounds, names, titles & text were created designed, put together & belongs to Tija & Angela Wickstead Wood (Wickstead’s). This content is protected under international Copyright Law & by, trademark & other intellectual property rights. You are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this content in any way without Tija & Angela Wickstead Wood (Wickstead’s) prior written permission. Be Creative, not a thief.
Copyright ©Tija & Angela Wickstead
Copyright ©Wicksteads
Copyright ©WicksteadsEatMe


*ღ* TERMS OF USE FOR OUR PRODUCTS *ღ*
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Do not sell & pass our designs, products & creations off as your own. All our Designs, products, names, titles, text & creations are protected under the International Copyright Law.

You cannot sell any of our Edibles on as they come or loose (just as wafer paper) or any of our non-edible creations on without any prior written permission from Tija & Angela Wickstead Wood.

Any NON-Edible Designs or Edible Wafer Rice Paper (and wafer card) Designs as well as the images on our products that you purchase from us are for personal use only & cannot be used for commercial use of any kind (for example: cards, invites, decorations, decoupage, digital downloads, material goods etc/ i.e. anything and everything non-edible) they are protected under the International Copyright Law.

You cannot sell on any of our items you have purchased without prior written permission from Tija & Angela Wickstead Wood. Do not pass any of our designs & creations (e.g. AWDesignsUK Jewellery, ‘Eat Me Edibles’ etc) as your own, they are protected under international Copyright Law, any unauthorised use, copying, redistribution etc will constitute an infringement of copyright.

You can sell our Edible products if you have attached them/baked them on edible products of your own, for example Cupcakes, Cookies/Biscuits, Cakes, Bread, or any other edible/drinkable product.
They can also be used/sold on soap products. If you will be selling your soaps online or offline with our designs on/in you MUST contact us first for written permission from us to do this. Notice will be give & action will be taken for failure to do so.
Please let us know if you are going to be selling any Baked (or any other product) with our edibles attached.
Bonus if you do tell us, is that as we would love to show your product off on our Customer’s photo gallery page which we may at our discretion link to your social media &/or website.

If you are found to be in violation of our Terms of Use for our Products action will be taken against you &/or your company.

ღ Our own Website & shops ღ
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We reserve the right to make changes to any part of these T&Cs from time to time where we consider it reasonable & necessary to do so, please ensure you check the latest version. Our new terms will be displayed on our website www.wicksteads.com and by continuing to use and access the website or our Etsy shops following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time to time to verify such variations. We may modify or withdraw the website (or any part of them) temporarily or permanently where we consider it reasonable & necessary to do so, & we shall not be liable to you or any third party for any modifications to, or withdrawal of this website & you agree to use the website on this basis.

By using our website www.wicksteads.com or any of our Etsy shops, you agree that any information you submit to our website or to Wickstead’s team members shall be accurate. You agree that you are & shall remain solely responsible for:

*all costs and expenses you may incur in relation to your use of the website
*keeping your password and other account details confidential.
*Any content you submit to Wicksteads.com or Wickstead’s Team member.
*If you submit any communication, idea or material which may attract copyright or other intellectual property rights you agree that this shall become Wickstead’s property. (e.g. photos submitted to our Customers Photo gallery)
*Anything you submit to Wicksteads.com or a Wickstead’s Team Member shall not infringe any right of any third party, nor contain anything false, libellous or otherwise unlawful, abusive or obscene nor constitute any invasion of privacy.
We aim to make the website as accessible as possible. If you have any difficulties using the our website www.wicksteads.com, please contact us at info [!at] wicksteads.com

We reserve the right to:

*Remove any material you have place onto Wicksteads.com or Wickstead’s Social media links & feeds or to deny, suspend, prevent or limit your access to our website if you do not comply with any part of these Terms of Use, any terms or policies to which they refer or any applicable law, at our sole discretion.
*Change the URL of any page or withdraw linking permission without notice. If you wish to make any use of material on the website other than that set out above. Please email us with your request at info [!at] Wicksteads.com

Nothing in these terms grants you any legal rights in the website other than as necessary to enable you to access the website. By using our website, you agree to & may not use our website or any of its contents in any of the following ways:

*To download (other than page caching), adjust, try to circumvent delete or modify the website, or any part of it.
*To disrupt or interfere with any network or website connected to the website or gain unauthorised access to other computer systems
*To disrupt or interfere with the enjoyment or use of the website by any other person
For any purpose which is unlawful, abusive or offensive.
*To Establish any link to our website to suggest any form or association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.
*Our website www.wicksteads.com or Etsy shops must not be framed* on any other site. (meaning you cannot display our website on another site within a frame or window)
*To create a link to any part of our website www.wicksteads.com other than the home page, blog page, shop pages & product pages, without prior written permission from Tija & Angela Wickstead Wood.

In addition, you may not, in relation to our website, use any:

*data mining, robots, or similar data gathering and extraction tools
*Any techniques to enclose the trademarks, logos and other proprietary images, text layouts and formats which we use on the website
*Any hidden text or meta tags which uses our name or trademarks.
*Using our website www.wicksteads.com or any of our Etsy shops does not give you permission to link to it or to use any of the trademarks, designs, get-up and/or logos contained within it, without prior written permission from Tija & Angela Wickstead Wood (Wickstead’s)

Our website www.wicksteads.com may contain hyperlinks or references to third-party websites or applications which are not operated by Wickstead’s other than our own website. Any such hyperlinks or references are provided for your convenience only. When you activate any of these you may leave this website. We have no control over third party websites & accept no legal responsibility for any material, information or content contained in them. The display of any hyperlinks & references to any third-party website does not mean that we endorse the third-party, their products, services, content or website. Your use of any third-party site may be governed by the terms & conditions of that third-party website.

We will not be held responsible for any errors, hyperlinks (that we have not placed on ourselves), applications, data, legal issues or anything else concerning Etsy's own website, Etsy's payment process or Etsy messages/emails, these are the sole responsibility of Etsy. Please see Etsy's own policies.

We reserve the right to change these policies, terms & conditions from time to time at our discretion.